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ENTHUSIASM

Enthusiasm is totally overrated and underrated at the same time.  No one likes a phony that yells and gets excited all the time, but on the other hand no one likes a deadbeat.  Find the middle and be a chameleon.  Adjust your voice and your style to fit the customer?  Turn it on when you have to and shut up when you have to.  In my experience, it is very difficult to teach someone this because blabbermouths never think that they are blabbermouths.  It is easier to teach a relaxed person to get more excited than to teach a loud, obnoxious person to tone it down.  The loud person is the Tiger or Bull by nature so good luck changing their minds.  Just find the middle.

Exude to your customer that you want the deal, but be confident enough to show that you don’t need the deal.  Desperation is a sign of being broke.  We all want to do business with the secure person who shows genuine interest in our needs.

Animations from  a1 clipart archive and  Animation Factory.
The music playing is the 'Presto' fourth movement of "Violin Sonata No.1" (BWV 1001) by J.S. Bach.  It was acquired from Dave's J.S. Bach Page and was sequenced by David J. Grossman .